Shipping Policy
This Shipping Policy applies to SomniPods 3 and DUVA ONE orders placed through our official website.
Shipping Fees
Free Standard Shipping is available for all orders shipped to our supported destinations.
For U.S. orders, Expedited Shipping may be available for an additional USD $25, depending on the delivery address and available carrier services.
For destinations outside the United States, expedited shipping availability and fees may vary. Please contact our customer support team for confirmation.
Shipping Coverage
We currently offer shipping to the United States, Canada, United Kingdom, Australia, and supported destinations across Europe and other regions.
Our primary shipping destinations include the United States, Canada, the United Kingdom, France, Germany, Italy, Spain, the Netherlands, Austria, Belgium, Ireland, Poland, Portugal, Sweden, Denmark, Finland, Greece, and other supported European destinations.
Shipping availability, delivery time, and available services may vary by destination. If we are unable to ship to your address, this will be indicated during checkout.
Order Processing
In-Stock Products
For orders shipped within the United States, in-stock products are typically processed and handed over to the carrier within 1–2 business days after order confirmation.
For orders shipped to other supported destinations, in-stock products are typically processed and handed over to the carrier within 2–5 business days after order confirmation.
Pre-Order Products
Pre-order availability and estimated shipping dates vary by product. Please refer to the estimated shipping date shown on the SomniPods 3 or DUVA ONE product page at the time of purchase.
Once a pre-order item becomes available, standard order processing times apply:
- United States: 1–2 business days
- Other supported destinations: 2–5 business days
The delivery estimates below refer to transit time after the order has been handed over to the carrier. Order processing time is not included.
| Country / Region | Country Code | Estimated Delivery Time |
|---|---|---|
| United States (Mainland) | US | 3–5 business days |
| Alaska & Hawaii | US Remote | 6–9 business days |
| Puerto Rico | PR | 6–9 business days |
| Canada | CA | 5–10 business days |
| United Kingdom | GB | 4–8 business days |
| France | FR | 5–10 business days |
| Germany | DE | 5–10 business days |
| Italy | IT | 5–10 business days |
| Spain | ES | 5–10 business days |
| Netherlands | NL | 5–10 business days |
| Austria | AT | 5–10 business days |
| Belgium | BE | 5–10 business days |
| Ireland | IE | 5–10 business days |
| Poland | PL | 5–10 business days |
| Portugal | PT | 5–10 business days |
| Sweden | SE | 5–10 business days |
| Denmark | DK | 5–10 business days |
| Finland | FI | 5–10 business days |
| Greece | GR | 5–10 business days |
| Other EU Countries | EU | 5–10 business days |
| Australia | AU | 6–12 business days |
| Other Regions | — | 7–15 business days |
Once your order has been dispatched, delivery to most U.S. mainland addresses typically takes 3–5 business days. Some destinations may receive their orders in as little as 2 business days after dispatch.
Estimated Delivery Times
The delivery estimates below refer to transit time after the order has been handed over to the carrier. Order processing time is not included.
New Product Launches
During new product launch periods, processing and delivery times may be longer than our standard estimates due to higher order volumes and launch-related fulfillment schedules.
For U.S. orders placed during a product launch period, order processing may take approximately 3–5 business days, with an estimated total delivery time of 7–14 business days from order confirmation.
Any launch-specific shipping estimate will be displayed on the applicable product page or during checkout and will take precedence over the standard estimates listed above.
Expedited shipping availability during new product launch periods may vary and is subject to confirmation.
Delivery times are estimates and may vary depending on the destination, carrier operations, customs processing, weather conditions, peak shipping periods, product launch demand, and other circumstances outside our control.
Tracking Information
Once your order has been shipped, tracking information will be provided where available. Please allow some time for carrier tracking updates to appear after dispatch.
You can use the tracking information provided with your order to follow the latest delivery status.
Duties, Taxes & Customs
Applicable sales tax, VAT, or GST may be calculated at checkout based on the shipping destination and local requirements.
For orders shipped to the United States, European Union, United Kingdom, Canada, and Australia, applicable import duties and customs clearance fees are covered by us.
Customers in these destinations should not be required to pay additional import duties or customs clearance fees upon delivery.
For other supported international destinations, import duties, taxes, VAT/GST, or customs clearance fees may apply and may be the recipient's responsibility unless otherwise stated at checkout.
Address Changes & Delivery Information
Please make sure your shipping address, postal code, recipient name, and phone number are complete and accurate before placing your order.
If you need to change your shipping address, please contact us as soon as possible before your order is dispatched.
Once an order has been dispatched or handed over to the carrier, address changes or shipment interception may no longer be possible.
If a package is returned due to an incorrect, incomplete, or undeliverable address provided with the order, additional shipping charges may apply for reshipment.
Contact Us
If you have any questions about shipping, expedited delivery, address changes, or your order, please contact: